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OTRS

  • Q: I'd like to participate. How do I begin?

    • [X]

      • Tip:

        Talk about diverse kinds of contributions. Include URLs if relevant (we'll automatically linkify them).

      • Examples:

        Here's how to download and patch our codes…

        Read about our death-defying mailing list and momentous IRC channel at http://lobstermag.net.

  • Q: Other than writing code, how can I contribute?

    • [X]

      • Tip:

        Discuss documentation, testing, webmastering, and/or publicity.

        Include URLs if relevant (we'll automatically linkify them).

      • Example:

        We need people to download version 0.4.5 and make sure the frobulator still frobulates correctly.

  • Q: What's a good bug for a newcomer to tackle?

    • [X]

      • Tip:

        Many projects have good small tasks that can teach newcomers how the project works. Now's your chance to share one of them!

        Include URLs if relevant (we'll automatically linkify them).

      • Example:

        Someone could improve the photo upload dialog box so that it lets you resize the photo before sending it to the web.

  • Q: What is a bug or issue with OTRS that you've been putting off, neglecting, or just plain avoiding?

    • [X]

      • Examples:

        I don't know how to get started with internationalizing my app.

        Bug 392 about printing was filed five years ago, and I don't even know if printing still works.

        I want help from a C coder writing a Maildir patch for Alpine.

      • Note:

        If this issue was formally filed on the web, be sure to include the URL.

What else do you want to talk about?

About OTRS

(logo)

Open source helpdesk/ticketing/ITSM/e-mail management system.

from the profile of MikeB

The code is mostly written in Perl.

People who want to help (1)

The following people are interested in helping. Send them an email! (tips)

You can use this page to track who has been contacted if you log in. There will be a checkbox next to their name. When you check it, the page will publish today's date and your username.

Volunteer opportunities, etc.

Volunteer opportunities matching OTRS (508)

No one on OpenHatch has signed up as a mentor for OTRS. Can you? Add the tag.

There are 48 people who can mentor in Perl, OTRS's primary language.

You can embed the "I want to help" button on your website. (More about this.)